Guest Relations Position; Clinical Operations and Administration

Division/Department:

Guest Relations

Reporting Relationship:

Medical Esthetics Thunder Bay Nurse Manager, Director

Job Classification:

Medical Esthetics Thunder Bay Team Member – Clinical Operations and Administration

Compensation Structure:

Hourly + Bonus Commission and sales opportunities

Professional Objective:

To perform all aspects of the position with precision and excellence—from call management to check-in, check-out, and beyond. The objective is to deliver a lasting positive guest impression, leading to a great guest experience and a high retention rate. Each person within this department must oversee the Guest Relations area and maintain the clinic to ensure a beautiful presentation and profitability, as well as to maximize and achieve department and individual revenue targets.

Position Activities and Responsibilities:

• Displays masterful knowledge of clinic/spa experiences and our menu of treatments and services
• Familiar with lead conversion and sales-minded
• Able to maneuver through the software program quickly and effectively i.e., Jane app, Slack chat, emails, and social media
• Accurately enters point-of-sale data; i.e., excel medi stats
• Efficient at making reservations, check-in and check-out
• Familiar and knowledgeable with effective inventory strategies
• Assists with merchandising and maintaining the clinic/spa
• Assists with inventory management and other
• Organizational tasks
• Promotes Medi Spa/Spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data
• Provides gracious Medi Spa/Spa tours to visitors that lead to sales